Refund & Exchange Policy

Return & Refund Policy

Last Updated: [Insert Date]

Thank you for shopping with Space Smart Living, operated by EllaEmmaPea. We are committed to providing practical space-saving products and clear return guidelines.

By placing an order on our website, you agree to the terms outlined below.

Return Eligibility

We accept returns within 14 days of delivery for eligible items.

To qualify for a return:

  • The item must be unused and in its original condition

  • The item must be in original packaging

  • You must provide proof of purchase (order number)

  • The return must be approved by our support team before shipping

Items returned without prior authorization may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items not due to manufacturing defect

  • Items returned without original packaging

  • Final sale or clearance items

  • Customized or special-order products

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To initiate a return, email:

ellaemmapea@gmail.com

Please include:

  • Full name

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photos (if damaged or defective)

If approved, you will receive return instructions, including the appropriate return address.

Do not send items back without authorization.

Refund Process

Once your returned item is received and inspected:

  • You will be notified of approval or rejection

  • If approved, your refund will be processed to the original payment method

Refunds typically take 5–10 business days to appear, depending on your payment provider.

Original shipping fees are non-refundable unless the item was defective or incorrect.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery.

Include:

  • Order number

  • Clear photos of the item

  • Photos of packaging

If confirmed, we may offer:

  • Replacement

  • Store credit

  • Full or partial refund

Resolution is determined based on supplier verification and condition of the item.

Exchanges

We do not offer direct exchanges. If you would like a different item:

  1. Request a return (if eligible)

  2. Place a new order separately

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation may not be possible.

Dropshipping & Multiple Shipments

Space Smart Living operates using a dropshipping fulfillment model. Products may ship from third-party suppliers and may arrive separately.

Return addresses may differ from the original shipping location. Return instructions will always be provided by email after approval.

Chargebacks & Payment Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute.

Filing a chargeback without first contacting customer support may delay resolution.

We maintain detailed order, tracking, and communication records for payment processor verification.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is defective

  • The item was incorrect

  • The issue was caused by our fulfillment error

Return shipping fees are non-refundable.

Contact Information

For all return and refund inquiries:

Email: ellaemmapea@gmail.com
Phone: 000-000-0000

Email is the preferred and fastest method of communication.

Space Smart Living
Smart solutions for every small space.